Bad Client Service

It is with great regret that I lodge this complaint for poor service that I received both from online shopping and at the store which I went to to collect the clothing items which is at Springs Mall in the East Rand.

One of the clothing items was dirty and I was told they'd refund me and I'd have to order from scratch and go back to the store to recollect.

I chose online shopping because I don't have time to shop in the store and the option to courier to my address wasn't available to because apparently I don't have an account there.

Secondly the manager by the name of Gladys assisted because the lady who handles collections was busy with a cellphone purchase and what put me off was when I requested she finds someone else to assist me, she "I'll see if my manager is willing to assist "

How does she even say this to me?

Then the manager brought the items in dribs and draws even though she had the order number. She kept going to the back and bringing the items one by one and went on as if she couldn't see that the item was dirty.

I spent an hour while she took her time and said I should go and look for a clean one, after I bought the items online.

I then decided to change the sizes as they appeared small in person and she made me join a very long queue because I wanted to exchange and said there's nothing she can do.

And yet she's the store manager!

I joined the queue and while standing there a lady took my stuff and went to explain to the cashier that I'm exchanging and that pregnant lady was complaining why I'm not going back to online shopping.

The lady selling the cellphone kept saying it was not their fault and I asked if she's not working for the same company because it's not like there's an online store I can go to collect and complain about clothing items being dirty.

I eventually go to the cashier and she didn't know what to do. The manager stepped in to assist and clearly didn't know what needed to be done as well. They called another lady to assist who asked me why I'm looking at her in a funny way. I spent another hour waiting to exchange those clothes.

The service was appalling and I'm extremely disappointed with how they handled it and she didn't even apologize once.

If I wanted to spend two hours in the store for six pieces of Naartjie brand clothing I would have gone to the store and not purchase online..

I will not be treated like that when I'm spending my money and those ladies are doing their jobs which they app**** for and said they'll do well.