BAD BAD SERVICE AND NO FEEDBACK

I bought shoes around a bonth ago , The zip from day one kept popping open below the zip , the manager at the three rivers branch promised me I will have a reply within 72 hours , meaning last week wednesday , I phoned on thursday and spoke to the real manager named portia , and I was informed that my shoes was only sent on the wednesday and that there is no feedback , and suddenly it will take 6 days to get an answer since it was sent to CPT, It is now 6 days more than 72 hours and no refund as they never have my shoe size , i had a business trip to capetown on monday and this shoes was spesifically bough for this trip , I am disgusted in truworst and I will be closing my account with them as soon as I can