Bad bad Boulders store

My sister bought me what i had thought was a doek at Mall of Africa, to find out its a scarf. As we are staying in Midrand i took it back to Truworths Boulders. i asked the consultant and was explained that i could not exchange without a letter from the acc holder (which i understood). I asked if i can return it which she agreed to.I got to the the paypoint and the desk consultant told me i could not return something that was bought on someone's acc (i had the receipt with me) Then the other lady came and she was so rude.She scanned and scanned the garment and without even looking at the course of the thing, told me that it was damaged and i have to take it back where i bought it from.Now what i do not understand is why i should take something back to the store i bought it from if there was nothing wrong with it. I got so angry as this lady was really stupid by not looking at the thingy that was holding the scarf together (and that being the reason for the snag, which she could have pulled and garment would have been okay) i walked out and reminded myself never to go to that store.The Boulders Truworths has lost its appeal and i'll never put my foot in that store again. Id rather go to MOA, Kempton Park and Centurion or any other instead of the one i never thought was this bad