1 reviews | Active since Aug 2016
BAD BAD BAD
<p>I went to your branch and tried on a dress for a wedding(wedding in 3 weeks) so i had to confirm with the bride as we are going to use them as brides****s dresses , she then confrimed as said i must go buy the 2 dresses, went back and dress sold out.No one seemed to bother, i then decided to go online , only to find the dress is not listed(by the way your site is outdated)i sent a msg via the only contact centre 26/07 no answer recieved.I ten tried going to facebook and sending a msg and wow i got a response, @ first the person was very helpfull and managed to track down the 2 dresses to me, then the person said i need to open an account for me to get the dresses, i dont really understand why, cant they just send the dressess to a store ??? So i app**** online toopen an account, this was last week thursday , till to date no one has contacted me nothing.Seems like you dont want my business and you dont want to help.I have asked on facebook if you cant send the dress to a store, but that person takes 4 hours to respond.Can you pleaes come up with a solutio,my time is running out and i need those dresses.</p>
Thank you for your post.
We confirm receipt of your complaint via our Facebook page and can confirm that one of our consultants has been in contact with you in this regard.
We can verify that your account application was approved on 10 August 2016 and arrangements were further made to have the dresses delivered to your closest Truworths store and we can verify that the dresses were delivered on 16 August.
We acknowledge your frustration and apologize for any inconvenience that this may have caused you. We hope to see you in our stores soon for our hot new summer fashions.
Kind regards,
Truworths Online Team
Thank you for your post.
We confirm receipt of your complaint via our Facebook page and can confirm that one of our consultants has been in contact with you in this regard.
We can verify that your account application was approved on 10 August 2016 and arrangements were further made to have the dresses delivered to your closest Truworths store and we can verify that the dresses were delivered on 16 August.
We acknowledge your frustration and apologize for any inconvenience that this may have caused you. We hope to see you in our stores soon for our hot new summer fashions.
Kind regards,
Truworths Online Team