1 reviews | Active since Mar 2015
Bad attitude returning demaged good
Good day<br> <br> i send a complain email to Truworths on the 13.07.2015 and no one cares or just have the decency to call and find out whats happening at their stores. i went to Truworths and bought underwear's beautiful and am loving them for me and my daughter. however they put alarms on the underwear. i am aware of the rule you can return underwear but my case was different. when this lady removed the alarm she was so rough their was a whole right in the middle. i didn't notice. when i wear one and washed it i then notice there's a whole then i went and checked the rest same thing. now the issue is when i wash then the whole gets bigger. i when to the store within 7days to show them and advise them maybe they must put the alarm somewhere else. this is the treatment i got.<br> Hello mama ! you want to return the underwear? Me : No i just wanna show you happened when you remove the alarm they damage our clothes. The lady at the shop said But you still returning them unfortunately there's nothing I can do for you. next customer please. REALLY !! i haven't paid my account since that's last month. Sad for days shocked
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Service excellence is truly a value that we mandate our staff to always strive to provide our customers. The conduct described in your post is not in line with the standards of service we demand from our staff and as such we sincerely apologise for your experience.
The Store Manager was not aware of your return and during your telephone conversation with her, it was agreed that although you did not want to return the merchandise, you have committed to identify the consultant in question.
We have notified the relevant Buyer of this matter as the tags should not cause damage to the merchandise when being removed.
We value your support and we hope that we have restored your faith in our company.
Yours sincerely,
Lynn
Thank you for bringing your concerns to our attention and affording us the opportunity to respond.
Service excellence is truly a value that we mandate our staff to always strive to provide our customers. The conduct described in your post is not in line with the standards of service we demand from our staff and as such we sincerely apologise for your experience.
The Store Manager was not aware of your return and during your telephone conversation with her, it was agreed that although you did not want to return the merchandise, you have committed to identify the consultant in question.
We have notified the relevant Buyer of this matter as the tags should not cause damage to the merchandise when being removed.
We value your support and we hope that we have restored your faith in our company.
Yours sincerely,
Lynn