1 reviews | Active since Feb 2016
Bad attitude refusing exhange and accused of use
I just came back from Truworths at Kenako Mall to make an item exchange. Sadly I got ill treated by the manager telling me she is tired of exchanges and telling me that \I pushed the price tag in and wore the hat\". While telling me that, she took the item and through it towards me me telling to do whatever I want with it. The worse part she was not even looking at me, she was doing this looking directly on the monitor of a computer as if I am s**** or nothing.<br> Am I not a customer?<br> I only purchased it last week on the 16th Feb 2016 at 05:01pm. How ridiculous am I to perform such filthy stunt in so many years I have been your customer. She really undermined me in so many ways, even refusing to call the head office while I was to clarify the matter, but told to make the phone on my own phone in my own time. I lost my trust in your company and stuff "
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of your experience and therefore liaised with the Regional Manager of the store in question.
We were informed that the hat was initially assessed by one of our consultants in store. As the consultant noticed that the hat was not in its original condition he escalated your query to the manager of the store, whose findings, after assessing the condition of the hat, were the same. The Manager has denied having acted in the manner described in your post, but has apologized for the way in which you felt you were assisted on the day.
As you are not happy with the outcome of your query the Area Manager has agreed to re-assess the item for you and provide you with feedback. We kindly request that you return to store at your earliest convenience for this to be done.
We trust that we have adequately responded to your query.
Kind regards,
Lynn
Thank you for your post and allowing us the opportunity to respond.
We were concerned to read of your experience and therefore liaised with the Regional Manager of the store in question.
We were informed that the hat was initially assessed by one of our consultants in store. As the consultant noticed that the hat was not in its original condition he escalated your query to the manager of the store, whose findings, after assessing the condition of the hat, were the same. The Manager has denied having acted in the manner described in your post, but has apologized for the way in which you felt you were assisted on the day.
As you are not happy with the outcome of your query the Area Manager has agreed to re-assess the item for you and provide you with feedback. We kindly request that you return to store at your earliest convenience for this to be done.
We trust that we have adequately responded to your query.
Kind regards,
Lynn