NT
Nompumelelo T

1 reviews | Active since Apr 2017

02 May 2017, 22:23

Bad attitude ****** reaction :2

<p>today on 2 May 2017 at 16:15 I was at truwoths wonder park at the denial hector department I simply ask a assistant named Sello to check for a size in other stores I had a hemisphere jean with me, with disgusting attitude he says to me why didn't I ask the staff at the truworst department I simply said I c no one there I'm asking you because you work here a well he took the jeans hang them on rail and said you can't say that time I don't work in that department and I just looked at him, he then took them in anger I don't know if he did check or not and came backs so the whole of pretoria does not have ur size, I just did not answer and I left the shop I'm a black male and I can't let another black junior a man that may be 10 years younger than me treat me like that simple because he thinks he can get away with it because of the the colour of his skin and disrespectful tendencies to our other black people in really flabbergasted by this I demand a person apology and your management to be trained because Im black it does not make me less Important I demand the same respect like any other customer you have.</p>

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Replies (1)
Truworths
Truworths's reply09 May 2017, 15:05
Official

Thank for your post and for informing us of your recent experience at our store.

We view issues of misconduct in a very serious light and were concerned to read that you were assisted in the manner described in your post. We encourage a company culture of mutual respect and expect our staff to always treat customers in a professional and proficient manner at all times.

We can confirm that this matter was raised with the relevant management of the store, who has investigated your concerns and has had the appropriate action taken to ensure that this level of service is not repeated. We believe that the Area Manager has contacted you to apologize in this regard.

We acknowledge your frustration and sincerely apologize for any aggravation or inconvenience caused as a result of your experience. We once again thank you for letting us know of this and look forward to seeing you in our stores again soon.

Please feel free to contact us on *** or via email to *** should you have any further inquiries, comments or suggestions.

Yours sincerely,

Truworths Online Team