hD
hlengiwe D
1 reviews | Active since Nov 2015
27 Nov 2015, 07:55
Bad attitude displayed
On 22nd November 2015, my mom and I went for shopping at Truworths in Newcastle - Allen street branch. My mom is 59 years and diabetic . While I was busy paying for the clothes, my mom asked to use the restroom. The lady by the name of Amanda who called her self a manager on duty refused her access to the toilet and threaten to report the security guard to whom we made the request to use the toilet.<br> <br> Amanda's behavior was very disrespectful &
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Truworths's replyOfficial
01 Dec 2015, 13:12Hello dlaminihi,
Thank you for your post.
As we were concerned to hear of your experience, we referred this matter to the Area Manager at the relevant store.
She has investigated this matter and whilst you were correctly informed by the manager that the toilet facility in store is not available for public use, she could have handled the matter in a more appropriate manner.
We can confirm that our Area Manager has indeed addressed your concerns with the manager involved. She has further made attempts to contact you on the number provided in your post but has been unsuccessful in her attempts. She will however attempt to contact you again today.
We wish to apologize to you and your mom for the inconvenience and frustration caused in this regard and can assure you that this has been addressed in earnest.
Should you have any further enquiries, please contact us via email on *** and we will gladly assist.
Yours sincerely,
Lynn
Thank you for your post.
As we were concerned to hear of your experience, we referred this matter to the Area Manager at the relevant store.
She has investigated this matter and whilst you were correctly informed by the manager that the toilet facility in store is not available for public use, she could have handled the matter in a more appropriate manner.
We can confirm that our Area Manager has indeed addressed your concerns with the manager involved. She has further made attempts to contact you on the number provided in your post but has been unsuccessful in her attempts. She will however attempt to contact you again today.
We wish to apologize to you and your mom for the inconvenience and frustration caused in this regard and can assure you that this has been addressed in earnest.
Should you have any further enquiries, please contact us via email on *** and we will gladly assist.
Yours sincerely,
Lynn
Truworths's reply01 Dec 2015, 13:12
Official
Hello dlaminihi,
Thank you for your post.
As we were concerned to hear of your experience, we referred this matter to the Area Manager at the relevant store.
She has investigated this matter and whilst you were correctly informed by the manager that the toilet facility in store is not available for public use, she could have handled the matter in a more appropriate manner.
We can confirm that our Area Manager has indeed addressed your concerns with the manager involved. She has further made attempts to contact you on the number provided in your post but has been unsuccessful in her attempts. She will however attempt to contact you again today.
We wish to apologize to you and your mom for the inconvenience and frustration caused in this regard and can assure you that this has been addressed in earnest.
Should you have any further enquiries, please contact us via email on *** and we will gladly assist.
Yours sincerely,
Lynn
Thank you for your post.
As we were concerned to hear of your experience, we referred this matter to the Area Manager at the relevant store.
She has investigated this matter and whilst you were correctly informed by the manager that the toilet facility in store is not available for public use, she could have handled the matter in a more appropriate manner.
We can confirm that our Area Manager has indeed addressed your concerns with the manager involved. She has further made attempts to contact you on the number provided in your post but has been unsuccessful in her attempts. She will however attempt to contact you again today.
We wish to apologize to you and your mom for the inconvenience and frustration caused in this regard and can assure you that this has been addressed in earnest.
Should you have any further enquiries, please contact us via email on *** and we will gladly assist.
Yours sincerely,
Lynn