1 reviews | Active since Feb 2016
bad attitude (call centre urgent) & poor service
my name is Mildred babedi. I am very disappointed on the service I am receiving from truworths officials in braches and call centre.<br> <br> 1. truworths did not debit in January leaving me in arrears and when I call the tell me they were experiencing technical problems yet they blocked my account<br> <br> 2. I went to sunny park branch for a shirt they told me I cannot even do set aside since I paid but my account has not updated. <br> <br> 3 I am not in arrears yet I find myself unable to buy due to reasons they cannot explain to me <br> <br> 4. I called many times still no help and today 2016/02/16 an urgent firstly told me my account does not exit after I insisted that she check thoroughly she then told me she CANNOT HELP ME THEN HANGED UP ON ME :(<br> <br> 5. I DONT KNOW WHERE TO GO ANYMORE <br> <br> 6. I WILL NEVER ADVICE ANY OF MY FREINDS COLLEAGUES AND FREINDS TO OPEN TRUWORTHS ACCOUNT. <br> <br> 7. I AM HAVING AN IMPORTANT EVENT THIS SATURDAY AND TRUWORTHS HAS FAILED ME.<br> <br> 8. I WAS TOLD I CANNOT EVEN PUT AN ORDER OF ANY ITEM. YET THEY CONFIRM THAT MY PAYMENT APPEARS BUT I MA STILL BLOCKED. <br> <br> 9. IT PAINS ME BECAUSE I DON NOT OWE THEM AT ALL <br> <br>
Thank you for your post.
We completely understand your frustration and we wish to sincerely apologize for your experience in this regard.
Your debit order scheduled for on the 15 January 2016 was not processed due to a technical error on our part. We can verify that this error has since been rectified and confirm that your account payment profile has been updated for the month in question.
Following our telephonic conversation, we can confirm that your account is currently up to date with payment and you informed us that you have subsequently purchased the required shirt. Further to this your order captured on 13 February will be delivered tomorrow.
We trust that we have satisfactorily attended to your concerns and once again apologize for the inconvenience caused as a result of this matter.
Yours sincerely,
Lynn
Thank you for your post.
We completely understand your frustration and we wish to sincerely apologize for your experience in this regard.
Your debit order scheduled for on the 15 January 2016 was not processed due to a technical error on our part. We can verify that this error has since been rectified and confirm that your account payment profile has been updated for the month in question.
Following our telephonic conversation, we can confirm that your account is currently up to date with payment and you informed us that you have subsequently purchased the required shirt. Further to this your order captured on 13 February will be delivered tomorrow.
We trust that we have satisfactorily attended to your concerns and once again apologize for the inconvenience caused as a result of this matter.
Yours sincerely,
Lynn