1 reviews | Active since May 2015
Bad Attitude & Bad Service
I bought a beautiful dress the 30th of April at Sanlam center Truworths and noticed it had lipstick inside and outside the dress, also it was really damaged. I asked to see the manager and she communicated to me that it was the last one in Cape Town and she was only prepared to give me 20 rand off the dress, she also assured me that if I did not want the dress anymore I could return it. I decided to take the dress and pay full price, today when i tried to return the dress at the Kuils River branch the service was so bad 2 ladies at the front desk told me that i must go back to where iv purchased the dress. Truly disgusting service I been with Truworths long already and this is the first time iv encountered such horrible service from these to ladies working today. I would like to bring this to your attention that they were also talking about some sort of codes which I did not understand,never the less they had really bad attitudes and were very rude.
Thank you for your post and affording us the opportunity to respond.
Providing our customers with excellent customer service and quality garments are of fundamental importance to us. Therefore we immediately escalated this matter to the relevant Area Manager to address.
Upon investigation and during our telephone discussion, we learnt that you posted this matter on behalf of your mother who experienced the service described in your post.
We have found that the store where you purchased the garment from did not follow the correct procedure, in that they had to locate the correct code for the size that you purchased. Having said this, they did note on your docket that the condition of the garment did not meet our high standards and that your mother opted to purchase it any way. We were informed you have returned to store and that the dress has subsequently been credited.
We wish to thank you for bringing this matter to our attention and trust that we were able to acceptably attend to your concerns.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
Providing our customers with excellent customer service and quality garments are of fundamental importance to us. Therefore we immediately escalated this matter to the relevant Area Manager to address.
Upon investigation and during our telephone discussion, we learnt that you posted this matter on behalf of your mother who experienced the service described in your post.
We have found that the store where you purchased the garment from did not follow the correct procedure, in that they had to locate the correct code for the size that you purchased. Having said this, they did note on your docket that the condition of the garment did not meet our high standards and that your mother opted to purchase it any way. We were informed you have returned to store and that the dress has subsequently been credited.
We wish to thank you for bringing this matter to our attention and trust that we were able to acceptably attend to your concerns.
Kind regards,
Lynn