Bad attitude & bad customer service

Hello sammyamiel,

Thank you for your post and allowing us the opportunity to respond.

We were therefore concerned to read of your experience and therefore escalated your query to the relevant department at Identity to investigate this matter. We can verify that you have been contacted regarding this matter and that your concerns have been successfully addressed.

Should you have any further queries please contact Identity on *** or via email on ***.

Kind regards,

Lynn