1 reviews | Active since Oct 2017
bad attitude and shouting in the store
Earlier today i was in truworths secunda mall there were two lady's who work there and they were coming to my direction i only realized when they were closer to me that they were carrying something like a shelf and one of us was supposed to give a way to pass for the other,of which they didn't even try to do that they just bumped on me without even saying sorry and the other lady spoke very lound in sesotho insulting me she probably thought i cant speak the language
At Truworths we aim to provide high quality, fashionable merchandise and customer service that meets and exceeds the high standards that we set.
The service described in your post was unacceptable and for this reason, we immediately escalated this to the relevant Store Manager, to further investigate and address.
We believe the Store Manager has been in contact with you to apologise and to address your concerns raised. In addition, we wish to sincerely apologise to you for the manner in which you were attended to at the store in question, and for the inappropriate conduct of the two store consultants. We guarantee that this matter will be addressed in earnest, to ensure that our high customer service levels are upheld at all times.
We hope that this incident will not deter you from supporting us in future and we encourage you to contact us directly on 021- *** or send an e-mail to ***.
Kind regards,
Truworths Online Team
At Truworths we aim to provide high quality, fashionable merchandise and customer service that meets and exceeds the high standards that we set.
The service described in your post was unacceptable and for this reason, we immediately escalated this to the relevant Store Manager, to further investigate and address.
We believe the Store Manager has been in contact with you to apologise and to address your concerns raised. In addition, we wish to sincerely apologise to you for the manner in which you were attended to at the store in question, and for the inappropriate conduct of the two store consultants. We guarantee that this matter will be addressed in earnest, to ensure that our high customer service levels are upheld at all times.
We hope that this incident will not deter you from supporting us in future and we encourage you to contact us directly on 021- *** or send an e-mail to ***.
Kind regards,
Truworths Online Team