bad attitude and service
<p>two weeks ago i returned 3 ****** mary dresses that i had bought ealier in the year at the centurion mall truworths store. A lady manager was called for advice she greeted me with a bad attitude telling me i cant be returning dresses i should have returned them after 3 months. then another manager was called and i was told i will be receiving feedbak as the clothing needs to be taken in and tested if what i am saying is true. i went back to the store and was told that headoffice declined and said that it is just a wear and tear.</p> <p> </p> <p>if truworths is selling quality clothing like woolworths i should the clothes be a wear and tear in less thatn three months. what Truworths sold me was not quality and i need to be refunded as i believe that clothes should not be expanding after being washed.</p>
We acknowledge your unhappiness regarding the quality of the garments you purchased at our stores.
As we were concerned to read of your experience, we immediately liaised with the relevant Store Manager in this regard.
We were informed that on the day of your visit the garment was assessed by her and as she could not identify any defect with the garments referred to in your post, she advised you that the garments would need to be sent to our Quality Assurance department (QA) at our Head Office for further assessment.
An assessment was conducted by our Quality Assessors and their findings are that none of garments presented manufacturing faults and therefore your returns were declined.
Our customers are our number one priority and although we realise that you are not happy with this decision, we hope that you will understand that our findings are conclusive and we can regretfully not accede to your request for a return.
Kind regards,
Truworths Online Team
We acknowledge your unhappiness regarding the quality of the garments you purchased at our stores.
As we were concerned to read of your experience, we immediately liaised with the relevant Store Manager in this regard.
We were informed that on the day of your visit the garment was assessed by her and as she could not identify any defect with the garments referred to in your post, she advised you that the garments would need to be sent to our Quality Assurance department (QA) at our Head Office for further assessment.
An assessment was conducted by our Quality Assessors and their findings are that none of garments presented manufacturing faults and therefore your returns were declined.
Our customers are our number one priority and although we realise that you are not happy with this decision, we hope that you will understand that our findings are conclusive and we can regretfully not accede to your request for a return.
Kind regards,
Truworths Online Team