1 reviews | Active since May 2014
bad attitude and poor service of the truworths promenade mall
bad attitude and poor service of the truworths promenade mall mitchells plain staff including the manager, two weeks ago i sent my sister with my ID and the sms of an online order to be sent to that mall then the woman previously gave the parcel to my sister. this time they were rude and abrupt towards my sister and refused to help her even though she told them she had collected a parcel on my behalf a week before and then phoned me to tell me that they refuse to help her and i could hear their bad attitudes in the background and they refused to take my call. i am actually disgusted as its my local branch whom i often support but i am appalled at their level of "professionalism" the fact that they helped my sister before, if there was a policy where as they are not allowed to give the parcel to someone other than the account holder than the woman that helped my sister initially has been poorly inducted.
Thank you for your post and allowing us the opportunity to attend to your query.
We have been in contact with management at the relevant store, who confirmed that the correct procedure was followed when your sister attempted to collect the parcel on your behalf. We were advised that when any online order is collected on behalf of the customer, both the customer’s ID, as well as the SMS received, will be requested.
Our sincere apologies for any miscommunication, and for the manner in which both you and your sister felt the matter was attended to. Kindly be advised that it was certainly not meant to cause any unnecessary inconvenience or frustration. The respective Store Manager has also committed to make contact with you on the number provided, in order to further discuss your concerns raised.
Should you have any further queries or concerns, do not hesitate to contact us directly on *** or send an e-mail to ***, and we will gladly assist you.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to attend to your query.
We have been in contact with management at the relevant store, who confirmed that the correct procedure was followed when your sister attempted to collect the parcel on your behalf. We were advised that when any online order is collected on behalf of the customer, both the customer’s ID, as well as the SMS received, will be requested.
Our sincere apologies for any miscommunication, and for the manner in which both you and your sister felt the matter was attended to. Kindly be advised that it was certainly not meant to cause any unnecessary inconvenience or frustration. The respective Store Manager has also committed to make contact with you on the number provided, in order to further discuss your concerns raised.
Should you have any further queries or concerns, do not hesitate to contact us directly on *** or send an e-mail to ***, and we will gladly assist you.
Kind regards,
Truworths Online Team