1 reviews | Active since Oct 2015
Bad attitude
earth child -waterfront.
Date : 25/10/2018
Olwethu Maholwana : ********** 270
i would like a complaint against one of your staff members Busiswe.
i asked her assistance but she didn't acknowledge me , then she said WHAT.
she was extremely rude and unhelpful as we wanted information for the lay-bye process.
she answers by looking down at the pc chewing bubblegum advising me the system will tell me the process/price.
while answering her questions she gets irritated with us.
i asked to speak to her manager she advised no manager available.
i am really shock and disgusted by the service i have received.
i will be posting this on FB as well.
i demand your urgent feedback as i will be taking this further.
Thank you for affording us the opportunity to attend to your concerns, as we know that there is no justification for bad customer service.
Upon receipt of your post, we deemed it necessary to attend to your concerns as a matter of urgency, and therefore escalated this for the attention of the respective Store and Area Managers.
Following our investigation, we confirm that the mentioned consultant did indeed not act in accordance with the international service standards we strive to provide our valued customers at all times. For that reason, we assure you that the required corrective procedure has been followed to ensure that this does not happen again.
Subsequent to us resolving this matter for you, we wish to sincerely apologise to you for the manner in which you were attended to on the day of your visit to the store, and for any inconvenience caused.
Should you require assistance with any other matter of concern, please do not hesitate to contact us directly on *** or via e-mail at: ***.
Best regards,
Truworths Online Team
Best regards,
Thank you for affording us the opportunity to attend to your concerns, as we know that there is no justification for bad customer service.
Upon receipt of your post, we deemed it necessary to attend to your concerns as a matter of urgency, and therefore escalated this for the attention of the respective Store and Area Managers.
Following our investigation, we confirm that the mentioned consultant did indeed not act in accordance with the international service standards we strive to provide our valued customers at all times. For that reason, we assure you that the required corrective procedure has been followed to ensure that this does not happen again.
Subsequent to us resolving this matter for you, we wish to sincerely apologise to you for the manner in which you were attended to on the day of your visit to the store, and for any inconvenience caused.
Should you require assistance with any other matter of concern, please do not hesitate to contact us directly on *** or via e-mail at: ***.
Best regards,
Truworths Online Team
Best regards,