1 reviews | Active since Nov 2017
Bad attitude
This afternoon I experienced such an appalling service from such a big reputable retail store. I returned an item that I had bought in the store with a factory and they didn't have it but the system reflected that they had at Cavendish. Amy who was the sales person said they cannot source it for me from Cavendish since I fo not have an account at Truworths. When I spoke to their manager Juanita she echoed the same and seemed clueless as to how to handle or sort out customer problems. She seemed so *********** and I was left wondering how someone like that can be made a manager. Don't they get taught customer care, people's s****s etc. I am left wondering how many customers she is going to chase away... Dr Linda Mgobozi
Thank you for bringing this matter to our attention.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence.
As the service described in your post is completely unacceptable, we deemed it necessary to escalate this matter to the relevant Store Manager to investigate and attend to.
We were subsequently advised that the respective Manager has addressed your concerns in store. Although she believes that they attended to you in a way in line with our service standards, we still wish to apologise to you for the manner in which you felt you were treated on that particular day.
We are pleased to confirm that we were able to assist you regarding your request, and that you should be receiving your order soon.
If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Kind regards,
Truworths Online Team
Thank you for bringing this matter to our attention.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence.
As the service described in your post is completely unacceptable, we deemed it necessary to escalate this matter to the relevant Store Manager to investigate and attend to.
We were subsequently advised that the respective Manager has addressed your concerns in store. Although she believes that they attended to you in a way in line with our service standards, we still wish to apologise to you for the manner in which you felt you were treated on that particular day.
We are pleased to confirm that we were able to assist you regarding your request, and that you should be receiving your order soon.
If you have any other queries or concerns, please feel free to contact us on *** or e-mail ***.
Kind regards,
Truworths Online Team