1 reviews | Active since Jun 2013
Bad attitude
I have just received the worst service from Truworths n1 city. I enquired about an online order. No one bothered to call me to say the order is at the branch. Arriving at the store the consultant is so rude with an attitude saying I called but no one answered. Then you leave a voice mail. This is a problem everytime with N1 city's staff the bad attitude. I will not go to another Truworths ro convenience them. The worst part is the manager was right next to her when she was this rude. I am utterly disguisted at the service. If you don't know how to treat customers please stay at home. This staff clearly needs lessons on customer service. I will constantly complain until these people's attitude changes.
Thank you for bringing your concerns to our attention.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your Fashion Delivery order.
We investigated your concerns raised, and were informed that the store consultants attempted to make telephonic contact with you when your parcels were delivered to the store. Voicemail messages were left for you regarding the collection of your order.
Store policy only permits us to keep delivered parcels for a maximum period of two weeks, before it needs to be credited from the customer’s account.
We sincerely apologise for the frustration and inconvenience this has caused you however confirm that this matter was attended to in accordance with the high service standards that we set. We are however pleased to confirm that the matter was acceptably resolved in store.
Kind regards,
Truworths Online Team
Thank you for bringing your concerns to our attention.
At Truworths, we strive to provide our customers with an effortless shopping experience. We were therefore concerned to read of your experience with your Fashion Delivery order.
We investigated your concerns raised, and were informed that the store consultants attempted to make telephonic contact with you when your parcels were delivered to the store. Voicemail messages were left for you regarding the collection of your order.
Store policy only permits us to keep delivered parcels for a maximum period of two weeks, before it needs to be credited from the customer’s account.
We sincerely apologise for the frustration and inconvenience this has caused you however confirm that this matter was attended to in accordance with the high service standards that we set. We are however pleased to confirm that the matter was acceptably resolved in store.
Kind regards,
Truworths Online Team