Bad after service insurance

I sent an email to truworths@finrite.co.za as well as *** as I have been retrenched and need to know what I need to do to submit a claim.

As I have not received any response to any one of the emails sent I tried calling...I was on hold for almost 15 minutes and no one absolutely no one answered my call...

I have been retrenched I do not have an income due to Covid and now I have to waste my airtime as well..