1 reviews | Active since Nov 2015
bad after sales
I have been shopping in truworths for a long time, I recently opened up an account with truworths for about 2years now. i had an incident where as i returned a jacket to truworths in pavilion and i was promised it at a certain date,i was willing to pay the extra cost for the jacket to arrive within 3days and informed them to add it on my account.well 2months went by and no one contacted me and i contacted the staff numerous amount of times and spoke to different managers,at the end i still went back to the store only to get an answer as to they can not find my jacket. never the less. i asked to exchange a shoe at the branch in westwood on the 01-11-2015 for a different shoe, i was told i will be called on monday the 02-11-2015 and they will inform me as to what is going on, today is the 04-11-2015 and i called in and spoke to a staff member, he says hi and i explain to him as to what is going on and he says sorry i am busy with a customer i will transfer you to a manager and i get transfered but no one picks up the call. very frustrating. please help.
At Truworths, we make every effort to continuously provide our valued customers with service excellence of International standards. The service described in your post is in no way a reflection of these standards and we therefore wish to sincerely apologize for your experience.
We can confirm that following your post we have brought your concerns to the attention of both Store Managers. We were informed that this matter will be addressed with all store staff, as to ensure that our high service levels are upheld at all times.
We believe that you have been contacted by the manager of our Truworths store in Westwood who has apologized for the service you have received and was able adequately attend to your query.
We wish thank you for bringing this matter to our attention and can assure you that your concerns will be addressed in earnest.
Should you have any further inquiries please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn
At Truworths, we make every effort to continuously provide our valued customers with service excellence of International standards. The service described in your post is in no way a reflection of these standards and we therefore wish to sincerely apologize for your experience.
We can confirm that following your post we have brought your concerns to the attention of both Store Managers. We were informed that this matter will be addressed with all store staff, as to ensure that our high service levels are upheld at all times.
We believe that you have been contacted by the manager of our Truworths store in Westwood who has apologized for the service you have received and was able adequately attend to your query.
We wish thank you for bringing this matter to our attention and can assure you that your concerns will be addressed in earnest.
Should you have any further inquiries please feel free to contact us on *** or via email on ***.
Kind regards,
Lynn