Bad

<p>Really disappointed in Truworths.</p> <p>It's my first time baying at Truworths. I bought myself underwear of R320, 06/01/2017. On the first day It's started to pulling loose and it's busy falling apart. I'm staying 20 km out of town, I had a chance to go back to Town and back to the store in Bela-Bela Limpopo. I told them about the problem, and that the underway is pulling apart and I don't expect that from Truworths clothing.</p> <p>The people at store told me that I must please bring it back to the store. there is a six month return policy. So I asked them even on underway?and they've rep**** yes. So I told them I'm staying too far out of town but will see if I can bring it in on Saturday 18/02/2017 Will it be okay? And they said to me yes. Not a problem..</p> <p>So I went to the store today (Saturday 18/02/2017) with my slip. The lady at the front desk said to me she must first phone other manages to confirm.</p> <p>She came back to me and said that She is not allowed to get back or to give my money back.</p> <p>I asked her then but you guys said I can bring it back and that there is a six month return policy. Is it to me yes but she was not sure. So I wasted now my time petrol and money to go to the store is the year that this is unacceptable!!!!</p> <p>R320 is lots of money. I was willing to open account with you guys but after this situation I'm not even interested in a account with you guys and will never ever support any Truworths in my life. Not even my family because I will surely told them about this and your product.</p> <p>Is unacceptable to buy/expensive stuff at Truworths this is the quality you get. Even tell the customer that they can bring in the stuff we exchange and then when you go back to the store is a totally different story!!! Social media all different to hear from this is unacceptable!!!!!!</p>