1 reviews | Active since Apr 2017
bad
call center agents call me 4 times within 15 min. each time to make arrangement after one was made with call center manager how many times and i am keeping to arrangement made.
Thank you for bringing your concerns to our attention.
We acknowledge your frustration regarding communications about the status of your Truworths account; however confirm that the payments made were not sufficient to bring the account up to date again.
When customers do not meet their payment commitments, communication is automatically generated in the form of telephonic, SMS, postal and email correspondence to advise you on status of your account and that your credit worthiness is asset. This communication is not sent with the intention to cause frustration of any kind and we regret that it has been perceived as such.
Kindly note that even though an arrangement has been noted, we are fully compliant with the Debt Collectors Act, and as such this communication will simply cease once the account is up to date with payment once again.
We trust we have adequately responded to your query and look forward to your account being brought up to date with payment.
Kind regards,
Truworths Online Team
Best regards,
Thank you for bringing your concerns to our attention.
We acknowledge your frustration regarding communications about the status of your Truworths account; however confirm that the payments made were not sufficient to bring the account up to date again.
When customers do not meet their payment commitments, communication is automatically generated in the form of telephonic, SMS, postal and email correspondence to advise you on status of your account and that your credit worthiness is asset. This communication is not sent with the intention to cause frustration of any kind and we regret that it has been perceived as such.
Kindly note that even though an arrangement has been noted, we are fully compliant with the Debt Collectors Act, and as such this communication will simply cease once the account is up to date with payment once again.
We trust we have adequately responded to your query and look forward to your account being brought up to date with payment.
Kind regards,
Truworths Online Team
Best regards,