Awful customer service
<p>I bought an AG mobile phone for R599 at truworths vaal mall on 18/08/2016. I took that phone for my younger brother with my credit account. Last week the phone just died, quiet, doesn't switch on anymore. I took it back with all the slips and charger to ask if they can maybe check it for me and have it fixed, I mean I haven't even finished paying for the darn phone. Then the lady that helped me, unfortunately didn't think of recording her name. Just there and then told me how the phone looks like it was water damaged. I told her that's not the case and she insisted it was. I wouldn't have bothered going there knowing that it was damaged by water. And she didn't even care to ask someone else to help or let me know what I need to do to get it fixed. I am was very dissatisfied with how she treated me, and serviced me. I will not pay for that phone until someone actually takes it to a technician or someone that can prove that the phone is water damaged. I'm ****ed off. </p>
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and therefore immediately contacted the manager of the store referred to in your post.
Following his investigation it was established that upon inspection of the handset, by the in-store MTN consultant, the indicator on the back of the handset showed that it had been in contact with liquid, as such your request for the return was declined by the consultant.
We believe that the Store Manager has subsequently contacted you to apologize for the manner in which your query was handled and has requested that you return to store with the handset, accessories and documents, for him to send it for further assessment to the MTN Service and Repair center.
We trust that this matter will be adequately resolved once the assessment has been concluded.
Kind regards,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
We acknowledge your frustration in this regard and therefore immediately contacted the manager of the store referred to in your post.
Following his investigation it was established that upon inspection of the handset, by the in-store MTN consultant, the indicator on the back of the handset showed that it had been in contact with liquid, as such your request for the return was declined by the consultant.
We believe that the Store Manager has subsequently contacted you to apologize for the manner in which your query was handled and has requested that you return to store with the handset, accessories and documents, for him to send it for further assessment to the MTN Service and Repair center.
We trust that this matter will be adequately resolved once the assessment has been concluded.
Kind regards,
Truworths Online Team