1 reviews | Active since Jun 2016
Arrogant call centre agent
<p>Tell your agent s that call the customers to get there facts straight before calling customers, another bit of advice if she is wrong she can apologise. And why was she insisting on a payment for June month 15.06.2016 when i only get paid the 25th of every month. If im making payments stop hassling me. </p>
Thank you for your post.
Our intention with sending our customers arrears communication is to advise them on the statuses of their accounts and to allow the opportunity for a payment arrangement to be made should a customer not be able to meet their payment commitments. It was concerning to read that through your experience with our collections consultant this was not portrayed and we sincerely apologize in this regard.
We can verify that we have brought your concerns to the attention of the relevant management team to investigate and address this matter.
We are pleased to confirm that your account has subsequently been brought up to date with payment and hope to see you in our stores again soon.
Please feel free to contact us on 021- ********** or via email on ********** should you have any enquiries, comments or suggestions.
Yours in service,
Truworths Online Team
Thank you for your post.
Our intention with sending our customers arrears communication is to advise them on the statuses of their accounts and to allow the opportunity for a payment arrangement to be made should a customer not be able to meet their payment commitments. It was concerning to read that through your experience with our collections consultant this was not portrayed and we sincerely apologize in this regard.
We can verify that we have brought your concerns to the attention of the relevant management team to investigate and address this matter.
We are pleased to confirm that your account has subsequently been brought up to date with payment and hope to see you in our stores again soon.
Please feel free to contact us on 021- ********** or via email on ********** should you have any enquiries, comments or suggestions.
Yours in service,
Truworths Online Team