1 reviews | Active since Jul 2015
Apparent unpaid installment
I went to pay my Account at the Jakaranda branch on the 30th of June. I paid a R1000.00 cash. As the day was very rushed, I didn't noticed that i haven't received a receipt for the payment. During the month of July a received notice that my account is still in arrears. I went back to Truworths on the 28th of July to find out what is going on. I was told that my payment doesn't reflect on the system at all!!! The same cashier I made the payment to , told me that I can't prove anything , because I have no receipt. I asked whether they can go check on the surveillance camera that I had made a payment there at 3' o' clock in the afternoon. I was told that there aren't any cameras in the shop!!<br> I am very upset about this, for I now have to pay the same monthly installment TWICE , because of the negligence of others!!
We were concerned to hear about the incident mentioned in your post.
Upon receipt of your post and following our telephonic conversation we established that you posted this complaint on behalf of the account holder.
Whilst it is not our normal practice to respond to anyone other than the account holder, we are certain that the information contained in our post does not contain any personal or private information.
We have investigated the concerns raised in your post and was informed by the manager of the store, that she is aware of the issue and that both herself and the Area Manager are investigating the matter and will revert directly to the account holder with feedback.
We have made various attempts to contact the account holder on the numbers listed on the account as well as the alternative number provided by you, but have been unsuccessful in our attempts.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn
We were concerned to hear about the incident mentioned in your post.
Upon receipt of your post and following our telephonic conversation we established that you posted this complaint on behalf of the account holder.
Whilst it is not our normal practice to respond to anyone other than the account holder, we are certain that the information contained in our post does not contain any personal or private information.
We have investigated the concerns raised in your post and was informed by the manager of the store, that she is aware of the issue and that both herself and the Area Manager are investigating the matter and will revert directly to the account holder with feedback.
We have made various attempts to contact the account holder on the numbers listed on the account as well as the alternative number provided by you, but have been unsuccessful in our attempts.
Should you have any further enquiries, please contact us on *** or via email on ***.
Kind regards,
Lynn