Appalling Service

I just want to express my utter disgust in the appalling service received at Truworths Westgate Mall ( Jhb) from cashier, Palesa Mono & store manager, Farieda Schalkwyk. They refused to exchange my item, after having made my second trip to the store.

I went to the store early March and wanted to exchange the item. I had misplaced the slip and they blatantly refused and I was sent away. After I repeatedly advised them that I did not want a refund and only wanted an exchange and that even a gift voucher would suffice.

I returned to the store today, asking them to reprint the receipt, but they showed no interest or whatsoever. Farieda just informed me that 30 days had passed, which is against their returns policy and that was it! Despite the fact that this was my second attempt to exchange the item and discounting the fact, that it was my second trip to the store! There was no concerted effort to assist... not even any sincere display of acceptable customer service. This is totally unacceptable!

I bought the shoes as a gift for my spouse but it does not fit. So please explain to me what I need to do with these shoes now? As it is not suitable and does not fit... should I keep the white elephant as an ornament??!! This is laughable!

I have been a loyal Truworths client for more than 20 years but this experience has left a bitter taste in my mouth.