Appalling customer service and absolute disrespect

I would like to share my terrible experience and lack of customer service from your Truworths team.

I bought a suit on the 2nd of October at your Green Stone branch using my husband's account, I tried it on and realised it was too big. I then decided to return/possibly exchange the item. I went to Festival Mall to exchange the pants as they were big, Firstly I was told that I’m not the account holder who made the purchase. Secondly, I was also TOLD that the pants had two stains, and therefore Clemantile or Clementine the store manager said she would need to escalate the matter. I had no issue with that, however, I was not advised of the process, but simply told "I will escalate the matter". Thirdly, the area manager Nizaar - advised me that the pants are not resable anymore island imp**** that I had worn the pants that do not fit me. I find this not only disrespectful but demeaning as well. I am someone who practises integrity in all aspects of my life and and had these pants been worn, I would have gifted them to someone else. As enraged as I was I chose to calm down and await feedback on the escalation Clementine had made and still no word.

I then decided to contact the store. I contacted Truworths on Monday the 12th October to check the progress of the escalation, someone answered the phone and put the phone aside as they were assisting a client in front of them (i could hear the conversation). I had to hold on and eventually drop the call, tried to call again and once again the phone was still put aside. I had to call your customer care line and they too were unsuccessful reaching the store.