ANOTHER PATHETIC SERVICE FROM TRUWORTHS STAFF

CALLED THE CONTACT CENTRE THIS MORNING AT 10:33 STILL TRYING TO GET A RESOLUTION FOR MY REQUEST FOR A REFUND. SPOKE TO AN AGENT BY THE NAME OF RIKA/RITA. SHE WAS IN SUCH A HURRY TO END THE CALL THAT SHE OFFERED ME THE CALL REF NO AS SOON AS I FINISHED ONLY THE FIRST PART OF MY STORY. IN SHORT SHE DIDN'T HAVE ALL THE DETAILS! WHEN I COMFORTED HER ABOUT THIS, SHE BECAME CHEEKY TELLING ME STRAIGHT OUT THAT MY BEING IN NELSPRUIT TRYING TO SORT THIS OUT IS USELESS WHILE SHE IS NOT GIVING ME ANY SOLUTION EITHER! DOES THE FACT THAT I HAD TO TRAVEL MORE THAN 300KMS, INCURRING MORE COSTS THAN I ALREADY HAVE BEING TAKEN FROM PILLAR TO POST BY TRUWORTHS STAFF TRYING TO SORT THIS OUT COUNT FOR NOTHING? DOES THIS MEAN I SHOULD JUST PLAY DEAD AND ACCEPT THAT I HAVE JUST FLUSHED MY HARD EARNED MONEY DOWN THE TOILET? THIS IS CLOSE TO R5000 I'M TALKING ABOUT! I PAID BY DEBIT CARD. DON'T EVEN HAVE A TRUWORTHS ACCOUNT SO I OWE TRUWORTHS NOTHING!!! I DON'T UNDERSTAND WHY I SHOULD BE BEGGING AS MUCH AS I AM AFTER THEY ARE THE ONES WHO FAILED TO HELP ME WHILE TIME STILL AGREED. IS THIS HOW TRUWORTHS TREAT THEIR CUSTOMERS? I'M REALLY DISGUSTED! THAT'S 1 CUSTOMER DOWN FOR TRUWORTHS!!!