1 reviews | Active since Oct 2013
Another ********** account
Truworths opened an account using my details for somebody else. I only found this out when the debt collectors called me. I was in the process of purchasing a house, but I'm now listed as a credit risk. Thank you Truworths for destroying my perfect 30 year credit record. What are Truworths going to do about rectifying this stuff up! Looks like this is usual for Truworths
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for any inconvenience caused as a result of this matter. Your concerns raised have now been escalated to our ***** Department, who is currently working urgently to resolve this matter for you. We furthermore confirm that you will be contacted as soon as the investigation has been concluded.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team
Thank you for your post; we appreciate the opportunity to respond.
At Truworths, we view issues of ***** and irregular credit activity in a very serious light. Therefore when you alerted us of your suspicions that the account had been **********ly opened in your name, we requested that you provide the necessary documentation so that we could conduct a thorough investigation.
We sincerely apologise for any inconvenience caused as a result of this matter. Your concerns raised have now been escalated to our ***** Department, who is currently working urgently to resolve this matter for you. We furthermore confirm that you will be contacted as soon as the investigation has been concluded.
We trust that this response has adequately addressed your concerns, and should you have any further queries, please do not hesitate to contact us.
Kind regards,
Truworths Online Team