annoyed with your exchange policy

Im annoyed, ****ed and irritated by your service I bought my sister 2 dresses , Order o*** The dresses was delivered at her home address, however now she needs to exchange the one dress due to it being small. I don’t have a card I always use my ID to buy, I’m not able to go and exchange it for her. She called your head office and was advice, she needs my card, my ID and a letter from me stating that she can exchange. 1. We not in the same vicinity so I’m not able to give her the letter, I can however write the letter and send it to her via email or whatsapp 2. I don’t have a card, its been years 3. I can send her a copy of my ID I mean you guys can even do an authentication via the phone with your clients in order to assist, like come on guys. I would understand if she is exchanging the thing for something that going to cot more but she will be doing a size exchange. If you had a option for gift receipt online i would have chosen that. Now we in a situation with no assistance ..

must say I’m very disappointed in Truworths, all we wanted to do was an exchange the same product for the same price different size is that so difficult to do. Why cant Truworths contact Jabulani Mall, speak to the Branch manager arrange that my sister exchange the dress same dress only different size nothing more nothing less But it seems like its an issue for you do assist your client in time of need, I’m so annoyed and irritated with you it’s not even funny, I feel like paying up the account and closing it. My address is irrelevant at this point , I’m more than comfortable buying with my ID...