Annoyed useless Customer service

Truworths alberton city

What a waste of petrol and time.. my mother wanted to purchase a Nokia 3310 in light grey for my birthday.

I spoke to one woman who wore glasses and assured me that she had 3 light grey phones in stock but of course we needed proof of residence and id. Then my mother went back and spoke to another woman who also said they had 3 Of the light grey in stock and that my mother couldn't purchase the phone without proof of residence. She even said asked my mother we were coming back.

So we left went home to fetch the documents needed not even a hour passed and we went back to alberton city truworths. . I ask for 2 grey nokia 3310 phones and the woman with the glasses asked if we brought our id and proof of residence my daughter said yes. Woman disappears to go get the phones from the back the she comes out with 1 Nokia 3310 in dark blue.

We asked 2 staff members of they had the specific colour both my daughter and asked for and they both said they have 3 light grey Nokia's I stock. Now the woman with the glasses says that are finished - I which case not even an hour had passed and then she says they had 2 light grey and 2 dark blue Nokia's in stock... so now the numbers have changed.

We wasted petrol and our time driving back and forth just for your staff members to lie to us hoping I would buy something I DID NOT ENQUIRE OR ASK FOR!!!

Just tell the customer you don't have what they asking for in stock DON'T LIE ... OR ASSUME NEXT TIME CHECK. And also why do we have to call someone to assist you when they are so busy chatting to a colleague and is stupid customers have to get someone's attention obviously someone should be sitting at the cell phone counter and that there should be more staff working not walking around or chatting to each other.

WHAT A WASTE OF A DAY, PETROL AND MY DAUGHTERS BIRTHDAY

Truworths alberton city staff - don't waste your time .. find another truworths store further away it might just save you petrol and time!

Annoyed