1 reviews | Active since Oct 2014
Annoyed Tone from agent
So I app**** for an account with truworths via sms. They called me for affordability. The first caller was awesome and I asked for a call back at 12h00. Anthea called me at 12h11 with the an attitude as big as mount Everest. Firstly I was busy and on lunch but thought I could give her a few min. She asked for my ID NO and I confirmed it even though I am a sceptic when it comes to giving details on the phone. She asked me to spell my name and I asked why thats when she asked me WHAT DO I MEAN WHY...in that tone of voice. That made me cancel my account before even activating it.
Thank you for bringing this matter to our attention.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence. Upon receipt of your post, we escalated this matter for immediate attention.
We wish to sincerely apologise to you for the manner in which you were attended to, and for the inappropriate conduct of the mentioned consultant. We assure you that this matter will be addressed in earnest with the consultant responsible, and the appropriate remedial measures will be taken.
We can however confirm that your account has been successfully opened, and we hope that you will reconsider your decision to cancel the account.
Should you require assistance with any other matter of concern, kindly contact us directly on ***, or send an e-mail to ***.
Kind regards,
Truworths Online Team
Thank you for bringing this matter to our attention.
At Truworths we strive to offer our customers service that consistently meets and exceed our standards of excellence. Upon receipt of your post, we escalated this matter for immediate attention.
We wish to sincerely apologise to you for the manner in which you were attended to, and for the inappropriate conduct of the mentioned consultant. We assure you that this matter will be addressed in earnest with the consultant responsible, and the appropriate remedial measures will be taken.
We can however confirm that your account has been successfully opened, and we hope that you will reconsider your decision to cancel the account.
Should you require assistance with any other matter of concern, kindly contact us directly on ***, or send an e-mail to ***.
Kind regards,
Truworths Online Team