ANNOYED CUSTOMER
I had an event for the 22/09/2018 and had nothing elegant to wear. I then went to truworth store (149) to look for a garment I saw online, 19/09/2018. It was not there, so I requested a fashion delivery and the quickest one has an extra R 40. The dress Maxi is R 650 so it amount to R 690 including delivery. As I was at Newtown mall on the 21/09/2018, I decided to walk into Truworths store to check if the garment has been charged into my account, and it was charged on the 20/09/2018 at Brooklyn Mall. I went to Bank City branch, it was not yet delivered. The next Monday I went to the store and one of the cash desk consultant informed me that I have to receive an sms regarding the garment if it has been delivered or out of stock. I tried explaining to her what had happened but she still did not understand. On the 26/10/2018 I went to the Bank City branch, one of the cash desk consultant tried calling Head office on their 021 number, they would pick up and keep quite on the line. So the issue was not resolved.
I then got an sms from Truworths that my "installment of R252 is due on the 02/11/2018". So my installment has also increased because of the existing balance I now have on my account, which is another inconvenience on my side.
On the 02/11/2018 I went into the same store(Bank City) and I managed to speak to Aus Pulane who was at the cash desk at that time. She called headoffice and managed to speak to someone. I asked her to tell them to credit the dress back into the account, as well as the delivery amount of R 40 because the delivery took forever and I'm the one who's getting affected in the process. I'm not happy. As the lady hung up, she informed me that they said they will check what causes the delay and they will also credit the amount back into the account. I should come check on Monday. I didn't go on Monday, and only went on Friday the 09/11/2019, and guess what....they have only credited the R 40 excluding the R 650.
Please note that today is the 13/11/2018, I have not received the garment nor as sms regarding my delivery. I need this sorted, I never experienced such before and I wont close my account or have bad profile because of *********** people who don't know what they're doing. What happened to TREATING CUSTOMERS FAIRLY.
I'm tired of roaming the street of JHB, YOU CONTACT ME WITH A SOLUTION TO THIS......
I'm also not interested in what happened to the delivery, FIX THIS NOW!!!!!!