1 reviews | Active since Sept 2010
ANNOYED
First week of Dec I ordered a dress in Truworths Eastrand mall for wedding on the 09/12 and we paid R40 for store delivery.we were told it will be delivered in Tsakane mall in 7 working days however till today no call or text from them and no dress. I was seriously inconvenienced and had to buy an outfit cash....whats worse is that I went to another truworths in Carnival the dress was there but they refused to give me saying they cannot cancel the order which was just sounded so stupid to me....im so ****ed off and want that R40 reversed back coz no dress was delivered 13 days later mxm
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our customers are always presented with the highest levels of customer service excellence.
We acknowledge your frustration for the way in which your Fashion Delivery order was attended to, as this type of service is no more acceptable to us than it is to you.
We are happy that we were able to make contact with you, in order to discuss this matter further. We wish to take this opportunity to extend our sincere apologies for the level of service you received, and for any inconvenience caused a result of this matter. As advised, we have requested for the dress to be credited from the account, and for the delivery fee charged, to be reversed.
Yours in Fashion,
Truworths Online Team
Best regards,
At Truworths we pride ourselves on being a retailer of international standards and we go to great lengths to make certain that our customers are always presented with the highest levels of customer service excellence.
We acknowledge your frustration for the way in which your Fashion Delivery order was attended to, as this type of service is no more acceptable to us than it is to you.
We are happy that we were able to make contact with you, in order to discuss this matter further. We wish to take this opportunity to extend our sincere apologies for the level of service you received, and for any inconvenience caused a result of this matter. As advised, we have requested for the dress to be credited from the account, and for the delivery fee charged, to be reversed.
Yours in Fashion,
Truworths Online Team
Best regards,