1 reviews | Active since Jun 2017
Angry ? customer of truworths
Truworths **** to me when they told me that they have send all the relevant information to trans union credit bureau they told me that is for the credit bureau to up date. So I did contact trans union and I was talking to a consaltan named Sipho and I gave him permission to open my profile and told me that there is nothing from truworths and the status is NU not updated and he adviced that i contact truworths and ask for a reference number that they used to send my information and the email addresse that they used. Please I want to make it clear to truworths that they must update my information as in now before I take this further. This affects my credit score as my current balance R6,665.00 of which is wrong the correct one is R0,00
Thank you for affording us the opportunity to attend to your concerns, as we know that there is no justification for bad customer service.
Upon receipt of your post, we deemed it necessary to attend to your concerns as a matter of urgency, and therefore escalated this for the attention of the respective Store and Area Managers.
Following our investigation, we confirm that the mentioned consultant did indeed not act in accordance with the international service standards we strive to provide our valued customers at all times. For that reason, we assure you that the required corrective procedure has been followed to ensure that this does not happen again.
Subsequent to us resolving this matter for you, we wish to sincerely apologise to you for the manner in which you were attended to on the day of your visit to the store, and for any inconvenience caused.
Should you require assistance with any other matter of concern, please do not hesitate to contact us directly on *** or via e-mail at: ***.
Best regards,
Truworths Online Team
Thank you for affording us the opportunity to attend to your concerns, as we know that there is no justification for bad customer service.
Upon receipt of your post, we deemed it necessary to attend to your concerns as a matter of urgency, and therefore escalated this for the attention of the respective Store and Area Managers.
Following our investigation, we confirm that the mentioned consultant did indeed not act in accordance with the international service standards we strive to provide our valued customers at all times. For that reason, we assure you that the required corrective procedure has been followed to ensure that this does not happen again.
Subsequent to us resolving this matter for you, we wish to sincerely apologise to you for the manner in which you were attended to on the day of your visit to the store, and for any inconvenience caused.
Should you require assistance with any other matter of concern, please do not hesitate to contact us directly on *** or via e-mail at: ***.
Best regards,
Truworths Online Team