NM
Nthabiseng M

1 reviews | Active since Jan 2018

30 Jan 2020, 14:19

Angry and humiliated

I went to truworths keywest yesterday where they had a 50%sale I shopped around grabbed a few items from the sale section and a skirt that was not on sale, went to the fitting room to fit then continued to shop around as I was told the sale starts at 12 o'clock and it was 11: 45 so I figured let me shop so long.

While still shopping a lady by the name Rose approached me and said one of the tops you have there is not on sale, then she grabs the tops I had o hand and said... let me check this black top os not on sale she then removed the 50% tag on the top and gave it back.

I felt so humiliated and disrespected as though I brought my own sale tags to the store and put them on the garments other customers where starring as if I'm a ******** or something.

I was so angry I paid for that top that she said was not on sale and the skirt and left everything else that I wanted to buy there and left that store actually it's not the first time that I experience bad customer service from that store.

I only paid for those items as I really needed them and I left humiliated and angry and very disappointed as iam a regular customer there and the lady should have treated me with respect and a well behaved approach.

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Replies (1)
Truworths
Truworths's reply31 Jan 2020, 09:39
Official
We acknowledge receipt of your review and appreciate you getting in touch with us. 

We will investigate your concerns raised and will provide you with feedback soon. 

Kind regards,

Truworths Online Team