LV
Lisa V
1 reviews | Active since Mar 2010
19 Jun 2015, 07:49
AND AGAIN TOTAL DISSATISFACTION
So after all my emails requesting assistance I was still in receipt of requests to pay the amount \outstanding".<br> I contacted Lynn who advised that Blake was dealing with it and this was the 8 June 2015 when everyone was calling me from Truworths.<br> I requested the payments be recalculated because yes my account has been in arrears due to financial difficulty and I would like to get out of debt hence my call in April. NOW I get this response from Truworths Collections not even a phone call"
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Truworths's replyOfficial
23 Jun 2015, 14:47Hello MonaLisa28,
Thank you for your post and affording us the opportunity to clarify your concerns.
At Truworths, pride ourselves on always offering customers with service of international standards, and we mandate all agencies contracted by Truworths to do collections on our behalf to uphold these high standards.
We acknowledge your frustration and confirm that the manner in which your query was attended to was not in line with our high standards and therefore we sincerely apologise. We have further addressed this matter with the relevant Management at Blake.
This being said, we confirm that statements and arrears communication were sent to you to inform you regarding the status of your Truworths account. Therefore, you were correctly informed that the arrears cannot be removed from your Truworths account as the payments received did not cover the full arrears due. We confirm that payment arrangements were noted on your account, however communication is still sent to keep you up to date with the status of your account.
We confirm that an email was sent to you, in this regard and trust that we were able to adequately clarify to your concerns.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to clarify your concerns.
At Truworths, pride ourselves on always offering customers with service of international standards, and we mandate all agencies contracted by Truworths to do collections on our behalf to uphold these high standards.
We acknowledge your frustration and confirm that the manner in which your query was attended to was not in line with our high standards and therefore we sincerely apologise. We have further addressed this matter with the relevant Management at Blake.
This being said, we confirm that statements and arrears communication were sent to you to inform you regarding the status of your Truworths account. Therefore, you were correctly informed that the arrears cannot be removed from your Truworths account as the payments received did not cover the full arrears due. We confirm that payment arrangements were noted on your account, however communication is still sent to keep you up to date with the status of your account.
We confirm that an email was sent to you, in this regard and trust that we were able to adequately clarify to your concerns.
Yours sincerely,
Lynn
Truworths's reply23 Jun 2015, 14:47
Official
Hello MonaLisa28,
Thank you for your post and affording us the opportunity to clarify your concerns.
At Truworths, pride ourselves on always offering customers with service of international standards, and we mandate all agencies contracted by Truworths to do collections on our behalf to uphold these high standards.
We acknowledge your frustration and confirm that the manner in which your query was attended to was not in line with our high standards and therefore we sincerely apologise. We have further addressed this matter with the relevant Management at Blake.
This being said, we confirm that statements and arrears communication were sent to you to inform you regarding the status of your Truworths account. Therefore, you were correctly informed that the arrears cannot be removed from your Truworths account as the payments received did not cover the full arrears due. We confirm that payment arrangements were noted on your account, however communication is still sent to keep you up to date with the status of your account.
We confirm that an email was sent to you, in this regard and trust that we were able to adequately clarify to your concerns.
Yours sincerely,
Lynn
Thank you for your post and affording us the opportunity to clarify your concerns.
At Truworths, pride ourselves on always offering customers with service of international standards, and we mandate all agencies contracted by Truworths to do collections on our behalf to uphold these high standards.
We acknowledge your frustration and confirm that the manner in which your query was attended to was not in line with our high standards and therefore we sincerely apologise. We have further addressed this matter with the relevant Management at Blake.
This being said, we confirm that statements and arrears communication were sent to you to inform you regarding the status of your Truworths account. Therefore, you were correctly informed that the arrears cannot be removed from your Truworths account as the payments received did not cover the full arrears due. We confirm that payment arrangements were noted on your account, however communication is still sent to keep you up to date with the status of your account.
We confirm that an email was sent to you, in this regard and trust that we were able to adequately clarify to your concerns.
Yours sincerely,
Lynn