1 reviews | Active since Apr 2015
Am still waiting for resolution
@months ago i complained until today no response from truworths head office.i bought a dress when i returned it they refused to take it the lady said will investigate and come back to me until now and i will not pay for the dress am not wearing
Thank you for your post.
As previously advised, our returns policy facilitates the exchange or credit of merchandise returned within 30 days from the date of purchase provided that the original proof of purchase or gift receipt is presented, the swing ticket is still attached and the item has not been worn or used.
We acknowledge your frustration regarding this matter; however confirm that we previously escalated this matter to management at the respective store. An exchange could not be authorized at the time, as the dress was found to not be in same condition as when it was bought. Further to this we also confirm that you were advised of the outcome to your query.
We regret that you are not pleased with the outcome, however trust that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team
Thank you for your post.
As previously advised, our returns policy facilitates the exchange or credit of merchandise returned within 30 days from the date of purchase provided that the original proof of purchase or gift receipt is presented, the swing ticket is still attached and the item has not been worn or used.
We acknowledge your frustration regarding this matter; however confirm that we previously escalated this matter to management at the respective store. An exchange could not be authorized at the time, as the dress was found to not be in same condition as when it was bought. Further to this we also confirm that you were advised of the outcome to your query.
We regret that you are not pleased with the outcome, however trust that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team