1 reviews | Active since Mar 2014
All you need & expect from a ***** Underwriter
I discovered that my ID was cloned a few weeks ago and several accounts **********ly opened in my name. Truworths being one of them. I have had the worst experience with their ***** department until my case was transferred to Washimah for listing with the SAFPS. She called me within 24hrs of my request reaching her office, she was patient on the line with me and understood why I needed to confirm she works for Truworths. I've been nervous about handing information over the phone since the incident. Once confirming all my details with her, I received an email from her confirming my listing with the SAFPS and what I need to do going forward. I just wanted to thank her for showing urgency in this matter and basic compassion as well as comprehension of how sensitive and frustrating this situation has been for me. At least there is one at Truworths who understands the care that is needed in handling cases in such a department. Thank you Washimah, I was near breaking point dealing with Truworths until you.
Thank you for taking the time to inform us of the exceptional service you have received.
We are delighted that our consultant was able to meet and exceed your expectations. We will be sure to pass your compliment onto the relevant management team, as well as the deserving consultant.
At Truworths we view issues of ***** in very serious light. We are therefore pleased to confirm that subsequent to the receipt of the relevant documentation, a thorough investigation was conducted and the finding is that the account was opened **********ly. A clearance letter was emailed to you on 20 August 2015 as confirmation of this.
Thank you once again for the positive feedback and we truly hope that we will see you in our stores for our internationally inspired summer trends.
Assuring you the best customer services at all times.
Best regards,
Lynn
Thank you for taking the time to inform us of the exceptional service you have received.
We are delighted that our consultant was able to meet and exceed your expectations. We will be sure to pass your compliment onto the relevant management team, as well as the deserving consultant.
At Truworths we view issues of ***** in very serious light. We are therefore pleased to confirm that subsequent to the receipt of the relevant documentation, a thorough investigation was conducted and the finding is that the account was opened **********ly. A clearance letter was emailed to you on 20 August 2015 as confirmation of this.
Thank you once again for the positive feedback and we truly hope that we will see you in our stores for our internationally inspired summer trends.
Assuring you the best customer services at all times.
Best regards,
Lynn