DM
Dineo M
1 reviews | Active since Apr 2018
02 May 2019, 12:19
ALL BECAUSE OF TYPE STYLE: ***
Good day i called your store after i saw an ankle boots TYPE STYLE: ********** and the lady who answered the phone her name is Rebecca was very rude, she made me sound very stupid and kept saying i should listen to the instruction and give her the type number and i told her i could only see the type style number. i am very dissapointed even after holding on for so long she told me that she does have stock but only have stock in Boulders, i am so dissapointed more especially with her rude attidute. please attend to this immediately as i dont see myself buying from Turworths ever again
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Replies (2)
Truworths's replyOfficial
03 May 2019, 08:43 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply03 May 2019, 08:43
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
13 May 2019, 09:16Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We were informed that the Store Manager at our Rosebank Mall store, has been in contact with you to convey our sincerest apologies and an arrangement has been made for your return to the store.
We have also arranged for the item that you require to be ordered for you.
We trust that this matter has been acceptably resolved and encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Truworths Online
Truworths Online
Truworths's reply13 May 2019, 09:16
Official
Thank you for your post.
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We were informed that the Store Manager at our Rosebank Mall store, has been in contact with you to convey our sincerest apologies and an arrangement has been made for your return to the store.
We have also arranged for the item that you require to be ordered for you.
We trust that this matter has been acceptably resolved and encourage you to contact us directly on *** or send an e-mail to ***, should you have any further queries or concerns, and we will gladly assist you.
Kind regards,
Truworths Online
Truworths Online