1 reviews | Active since Oct 2017
After overpaying account I went to collect refunds but they tell me to come back but it shows on the system that I overpaid
I paid my truworths account in August 2017 . I followed up with them on the 6.10.2017 and they advised me that my account is overpaid I must take my Id to collect a refund . I went to forest hillcity centurion on sunday morning to collect my money they told me to come back .today I received a call and Sms from SDK collection they telling me that I owe truworths R1712.97 I even asked truworths a proof that I settled the account but I was shocked when SDK tell me that my account is handed over to them. They don't want to update my credit even if I don't owe them they still handover my account .
Thank you for affording us the opportunity to assist you with the concerns you have raised.
Upon receipt of your request, we immediately referred this matter to our Legal Department to investigate and address.
We were informed that your account was subsequently sold to ADS Holdings. Therefore, the funds currently reflecting on your account is due to be paid to them directly.
We confirm that you were contacted and notified of this, and that a paid up letter has also been dispatched to you. We sincerely apologise for any miscommunication and inconvenience this has caused you.
Although we trust that we have adequately addressed the concerns raised in your post, should you require any further assistance, please feel free to contact us.
Kind regards,
Truworths Online Team
Thank you for affording us the opportunity to assist you with the concerns you have raised.
Upon receipt of your request, we immediately referred this matter to our Legal Department to investigate and address.
We were informed that your account was subsequently sold to ADS Holdings. Therefore, the funds currently reflecting on your account is due to be paid to them directly.
We confirm that you were contacted and notified of this, and that a paid up letter has also been dispatched to you. We sincerely apologise for any miscommunication and inconvenience this has caused you.
Although we trust that we have adequately addressed the concerns raised in your post, should you require any further assistance, please feel free to contact us.
Kind regards,
Truworths Online Team