NvdM
Natalie van der Merwe
1 reviews | Active since May 2014
14 Apr 2016, 18:43
after 31 days phoning me at 6pm at night for R250
Truworths! YOu are insane! I have an amazing credit record! This month after you send me an sms to remind me to pay you phone me and my husband at 6pm at night AGAIN!!! I will be closing this account tomorrow.
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Truworths's replyOfficial
19 Apr 2016, 11:42Hello Natalievdmerwe,
Thank you for your post.
We acknowledge your frustration however wish to advise that our intention with sending the arrears communication is certainly not to aggravate or upset our customers. It is simply a means for us to inform our customers on the status of their accounts and to allow the opportunity for customers to make a suitable payment arrangement should they be unable to meet their payment commitments.
We can verify that we have been in contact with you to discuss your concerns in this regard and have noted a suitable payment arrangement for your account.
We trust that we have adequately attended to this matter for you and look forward to your account being brought up to date with payment.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration however wish to advise that our intention with sending the arrears communication is certainly not to aggravate or upset our customers. It is simply a means for us to inform our customers on the status of their accounts and to allow the opportunity for customers to make a suitable payment arrangement should they be unable to meet their payment commitments.
We can verify that we have been in contact with you to discuss your concerns in this regard and have noted a suitable payment arrangement for your account.
We trust that we have adequately attended to this matter for you and look forward to your account being brought up to date with payment.
Kind regards,
Truworths Online Team
Truworths's reply19 Apr 2016, 11:42
Official
Hello Natalievdmerwe,
Thank you for your post.
We acknowledge your frustration however wish to advise that our intention with sending the arrears communication is certainly not to aggravate or upset our customers. It is simply a means for us to inform our customers on the status of their accounts and to allow the opportunity for customers to make a suitable payment arrangement should they be unable to meet their payment commitments.
We can verify that we have been in contact with you to discuss your concerns in this regard and have noted a suitable payment arrangement for your account.
We trust that we have adequately attended to this matter for you and look forward to your account being brought up to date with payment.
Kind regards,
Truworths Online Team
Thank you for your post.
We acknowledge your frustration however wish to advise that our intention with sending the arrears communication is certainly not to aggravate or upset our customers. It is simply a means for us to inform our customers on the status of their accounts and to allow the opportunity for customers to make a suitable payment arrangement should they be unable to meet their payment commitments.
We can verify that we have been in contact with you to discuss your concerns in this regard and have noted a suitable payment arrangement for your account.
We trust that we have adequately attended to this matter for you and look forward to your account being brought up to date with payment.
Kind regards,
Truworths Online Team