ADDITIONAL CARD BEEN REFUSED

My name is Sylvia Sethosa,i went to truworths forresthill on the 15th December with my mum to do the additional card, at the store we were given a form which we filled in and the lady who was helping is very rude always because even the last time she gave us this lazy service is not the first time i complain about her I think her name is kgomotso not sure and when I contacted the head office they said they never received anything and again in January I went back to the store to request it with my mum bare in mind that my mum is in Limpopo so she always has to come to joburg as they request both us in person to do additional card and today when I contacted the head office still nothing has been requested its being really frustrating to deal with truworths lately and this account is paid very well every month but to get such a small service is being hell dealing with it.so I request that this matter must be dealt with immediately as its been too much to deal with the branch of forest hill and its staff especially that lady.