accounts - update of payments
Good day, I'm sure I as consumer has the right of herrasment if people is phone at work after hours 7 day a week after payments have been done, and still you did not update your information. Is Truworhts in financial problems for harrasing people like that? If so I am glad to pay the account and gladly close it. This is the first time I struggle as I got divorce and you harrasing people like this. You're call centre is harrasing me at my work on public phone in open plan where there is 30 people answering the phone? this is contract we are put and if the client is founding this out and Im losing my job you will be responsible. I call it harra*****t and that case I taken it up and making a case open.
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Truworths's replyOfficial
18 May 2015, 14:09Hello Correta,
Thank you for your post and we appreciate the opportunity to address your concerns.
We acknowledge your frustration regarding the collections communications that you have received from Truworths. However, when the total payment due is not received by the confirmed date, we are concerned that your account will incur late payment fees and that your credit profile held with us and with the credit bureaus might be negatively affected. Correspondence is automatically generated to you as a reminder that your credit worthiness is an asset and staying up to date with payments is an important part of managing your account.
Having said this, we are pleased that your account has been brought up to date following your payment received on 12 May 2015.
We trust that we have adequately addressed your concerns. If you have any other queries, please feel free to contact us on 021- *** or e-mail ***.
Kind regards,
Lynn
Thank you for your post and we appreciate the opportunity to address your concerns.
We acknowledge your frustration regarding the collections communications that you have received from Truworths. However, when the total payment due is not received by the confirmed date, we are concerned that your account will incur late payment fees and that your credit profile held with us and with the credit bureaus might be negatively affected. Correspondence is automatically generated to you as a reminder that your credit worthiness is an asset and staying up to date with payments is an important part of managing your account.
Having said this, we are pleased that your account has been brought up to date following your payment received on 12 May 2015.
We trust that we have adequately addressed your concerns. If you have any other queries, please feel free to contact us on 021- *** or e-mail ***.
Kind regards,
Lynn
Truworths's reply18 May 2015, 14:09
Official
Hello Correta,
Thank you for your post and we appreciate the opportunity to address your concerns.
We acknowledge your frustration regarding the collections communications that you have received from Truworths. However, when the total payment due is not received by the confirmed date, we are concerned that your account will incur late payment fees and that your credit profile held with us and with the credit bureaus might be negatively affected. Correspondence is automatically generated to you as a reminder that your credit worthiness is an asset and staying up to date with payments is an important part of managing your account.
Having said this, we are pleased that your account has been brought up to date following your payment received on 12 May 2015.
We trust that we have adequately addressed your concerns. If you have any other queries, please feel free to contact us on 021- *** or e-mail ***.
Kind regards,
Lynn
Thank you for your post and we appreciate the opportunity to address your concerns.
We acknowledge your frustration regarding the collections communications that you have received from Truworths. However, when the total payment due is not received by the confirmed date, we are concerned that your account will incur late payment fees and that your credit profile held with us and with the credit bureaus might be negatively affected. Correspondence is automatically generated to you as a reminder that your credit worthiness is an asset and staying up to date with payments is an important part of managing your account.
Having said this, we are pleased that your account has been brought up to date following your payment received on 12 May 2015.
We trust that we have adequately addressed your concerns. If you have any other queries, please feel free to contact us on 021- *** or e-mail ***.
Kind regards,
Lynn