LP
Lebogang P
1 reviews | Active since Dec 2012
16 Feb 2015, 13:11
Accounts not updated
im very saddened and frustated by your service, you have handed over my accounts to ARA Group , i paid my accounts (Identity and Truworths) in full on the 28 January 2015,i have never experienced such a bad service like this and i will be taking this up with CPA. ARA gave me the details to pay my accounts which i did but as of today my accounts are not updated that they are paid, they told me to contact truworths which i did and truworths tell me to contact ARA. i call you hold gets transfered from one consultant to another, they hang up my calls.i have all the calls recorded for ARA and truworths and will take this up, i am fedup and want it resolved.
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Truworths's replyOfficial
18 Feb 2015, 13:21Hello Lebogang24,
Thank you for bringing your concerns to our attention.
We have reviewed this matter, and according to our records, on 29 January 2015, you paid the full outstanding balance on your Truworths account.
We confirm that on 04 February 2015, we issued a settlement letter and sent this to you via e-mail. Please be advised that ITC updates are done on a monthly basis, and as such, we will send an instruction to the Credit Bureaux to update the status of your payment profile by the end of February 2015.
We trust that we have satisfactorily attended to your concerns, and should you require any further assistance, kindly contact us on 021- *** or e-mail ***.
Best regards,
Charmaine
Thank you for bringing your concerns to our attention.
We have reviewed this matter, and according to our records, on 29 January 2015, you paid the full outstanding balance on your Truworths account.
We confirm that on 04 February 2015, we issued a settlement letter and sent this to you via e-mail. Please be advised that ITC updates are done on a monthly basis, and as such, we will send an instruction to the Credit Bureaux to update the status of your payment profile by the end of February 2015.
We trust that we have satisfactorily attended to your concerns, and should you require any further assistance, kindly contact us on 021- *** or e-mail ***.
Best regards,
Charmaine
Truworths's reply18 Feb 2015, 13:21
Official
Hello Lebogang24,
Thank you for bringing your concerns to our attention.
We have reviewed this matter, and according to our records, on 29 January 2015, you paid the full outstanding balance on your Truworths account.
We confirm that on 04 February 2015, we issued a settlement letter and sent this to you via e-mail. Please be advised that ITC updates are done on a monthly basis, and as such, we will send an instruction to the Credit Bureaux to update the status of your payment profile by the end of February 2015.
We trust that we have satisfactorily attended to your concerns, and should you require any further assistance, kindly contact us on 021- *** or e-mail ***.
Best regards,
Charmaine
Thank you for bringing your concerns to our attention.
We have reviewed this matter, and according to our records, on 29 January 2015, you paid the full outstanding balance on your Truworths account.
We confirm that on 04 February 2015, we issued a settlement letter and sent this to you via e-mail. Please be advised that ITC updates are done on a monthly basis, and as such, we will send an instruction to the Credit Bureaux to update the status of your payment profile by the end of February 2015.
We trust that we have satisfactorily attended to your concerns, and should you require any further assistance, kindly contact us on 021- *** or e-mail ***.
Best regards,
Charmaine