Accounts department error

<p>I have been a customer of Truworths for a while now, never have I had such horrible service from them.</p> <p> </p> <p>I requested a debit order to be deducted every month on the first as I don't have a store near me, to just pop in and pay the account, so in order to be a good paying customer I choose to do the debit order.</p> <p> </p> <p>After a few successful deductions I never went to check on my bank account every month to make sure that this was deducted as so far I never had a problem, well on the 1st of April my debit order did not go off unbeknown to me, on the 10th of April, I received a message from my bank stating that the payment to Truworths was attempted but failed, I left it until I could get to the store to query the problem as I am unable to get to a store due to transport issues and shift working , needless to say that I was very confused I as I know my debit was set for the 1st of every month. Well on the 1st of May again my debit didn't go off, I was able to make it to the store on the 4th of May to query the problem and still then my account was not debitted. </p> <p> </p> <p>The very kind store assistant called the accounts department fromthe landline in store, I was on hold for 45 minutes before I got through to someone to try and figure out what was going on. I quired with the consultant on the phone as to what was going on as my debit order was set for the 1st of every month, she than informed me that they have it that the debit is set fro the 10th of every month???? No explanation as to whom changed it or nothing, </p> <p> </p> <p>I receive an email/ and letter stating that Truworths will be deducting a rediculous amount from my account on the 5th of July???</p> <p> </p> <p>I am very unhappy that because of their buggar ups I now need to pay for it!!!</p> <p> </p> <p>I have also sent Truworths an email stating the above, I have not yet had any feedback from them. </p> <p> </p> <p>Very unhappy customer,</p>