Accounts department an absolute mess

I do not know if the accounts staff of Truworths also belongs to the group of South Africans where 82% of all questioned, did not grasp the meaning of what they read, according to official research. It seems so, as I for the past 6 month, send mails, send bank letters and even went to a branch to clarify a not picked up payment. Now, I even have been handed over. Credit record affected, all because Truworth rather sends computer generated letters than reads mails. I am also waiting for more than 2 weeks for a account rundown. I will report Truworth now to the Consumer protection Agency of South Africa and close my account