PT
Precious T
1 reviews | Active since Aug 2019
03 Oct 2024, 12:05
Account wrongly approved
Opened an account online account approved and pre agreement sent limit given to my suprises when i went to the to collect my card the account declined after i left work took uber back an forth for nothing im so not pleased with the service and im sure even in future if it approves i will never apply nor shop there
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Truworths's replyOfficial
03 Oct 2024, 13:59Good day,
Thank you for your review.
We have liaised with our new accounts department regarding your concerns and they have confirmed that two applications were received on the same day.
Please note that the stores are unable to pick up the approved or pre-agreement accounts when there is more than one application on the system, thus the consultant advised that your application was declined.
As per our telephonic conversation we can confirm that your account is approved and opened. Please note that the store would need to contact our new accounts department and request to speak to a supervisor who will assist with providing your account number.
We want to assure you that your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused. We sincerely apologize for any inconvenience or disappointment this experience may have caused you and hope that on your next visit, we can meet or exceed your expectations.
Thank you for your review.
We have liaised with our new accounts department regarding your concerns and they have confirmed that two applications were received on the same day.
Please note that the stores are unable to pick up the approved or pre-agreement accounts when there is more than one application on the system, thus the consultant advised that your application was declined.
As per our telephonic conversation we can confirm that your account is approved and opened. Please note that the store would need to contact our new accounts department and request to speak to a supervisor who will assist with providing your account number.
We want to assure you that your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused. We sincerely apologize for any inconvenience or disappointment this experience may have caused you and hope that on your next visit, we can meet or exceed your expectations.
Best regards,
Truworths's reply03 Oct 2024, 13:59
Official
Good day,
Thank you for your review.
We have liaised with our new accounts department regarding your concerns and they have confirmed that two applications were received on the same day.
Please note that the stores are unable to pick up the approved or pre-agreement accounts when there is more than one application on the system, thus the consultant advised that your application was declined.
As per our telephonic conversation we can confirm that your account is approved and opened. Please note that the store would need to contact our new accounts department and request to speak to a supervisor who will assist with providing your account number.
We want to assure you that your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused. We sincerely apologize for any inconvenience or disappointment this experience may have caused you and hope that on your next visit, we can meet or exceed your expectations.
Thank you for your review.
We have liaised with our new accounts department regarding your concerns and they have confirmed that two applications were received on the same day.
Please note that the stores are unable to pick up the approved or pre-agreement accounts when there is more than one application on the system, thus the consultant advised that your application was declined.
As per our telephonic conversation we can confirm that your account is approved and opened. Please note that the store would need to contact our new accounts department and request to speak to a supervisor who will assist with providing your account number.
We want to assure you that your feedback is invaluable to us, and we deeply regret any inconvenience or frustration this may have caused. We sincerely apologize for any inconvenience or disappointment this experience may have caused you and hope that on your next visit, we can meet or exceed your expectations.
Best regards,