sM
sipho M
1 reviews | Active since Jan 2019
14 Mar 2019, 09:58
account status update
My account was handed over to DMC debt management. I have settled my debt and obtained a paid up letter in December 2018. to my surprise today 14 March 2019 i contacted Truworths was told my account has been handed over and given a contact ********** to contact the debt collector. Please rectify the records on your side as account was settled in full . my id no ********** 964083
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Truworths's replyOfficial
15 Mar 2019, 12:36 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply15 Mar 2019, 12:36
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
19 Mar 2019, 12:11 Thank you for your post.
Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureaus on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way.
Furthermore, we can confirm that an update regarding the status of your account will be sent to the credit bureaus. However, your record held with them will still remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled. Following the communication you had with one of our consultants, we can confirm that you were advised of this and further verify that this matter has been resolved in the interim. We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureaus on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way.
Furthermore, we can confirm that an update regarding the status of your account will be sent to the credit bureaus. However, your record held with them will still remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled. Following the communication you had with one of our consultants, we can confirm that you were advised of this and further verify that this matter has been resolved in the interim. We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
Truworths's reply19 Mar 2019, 12:11
Official
Thank you for your post.
Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureaus on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way.
Furthermore, we can confirm that an update regarding the status of your account will be sent to the credit bureaus. However, your record held with them will still remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled. Following the communication you had with one of our consultants, we can confirm that you were advised of this and further verify that this matter has been resolved in the interim. We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
Truworths (as with any credit granting company), submits information regarding payment profiles of our customers to all Credit Bureaus on a monthly basis as required under by the National Credit Act (NCA). This record is a true and accurate reflection of the manner in which you have conducted your account, and we are unable to remove or alter the information in any way.
Furthermore, we can confirm that an update regarding the status of your account will be sent to the credit bureaus. However, your record held with them will still remain on your payment profile for twenty four months from the date that the outstanding balance on your account was settled. Following the communication you had with one of our consultants, we can confirm that you were advised of this and further verify that this matter has been resolved in the interim. We hope that we were able to adequately attend to this matter. Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team