RP
Ronel P
1 reviews | Active since Nov 2014
15 May 2015, 08:45
Account Settles but handed over
I have settled my full account and closed my account with Truworths. I received a letter from Truworths in this regard, however I am harassed by Debt Collectors as what it seems like my debt was sold to debt collectors. I am so fed up with trying to resolve this issue, that I am considering all aspects to resolve this. Should I publish this with Consumer rights? Should I ask Carte Blanche for assistance? What can I do so that Truworths actually take go through the effort of resolving this. I recently received a call from a Felicity, Symington & De Kok Attorneys, talking to me and threatening me as if I am a ********, and she promised to harass me until I make a payment now due to them.
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Truworths's replyOfficial
21 May 2015, 09:53Hello Ronel P,
Thank you for your post.
Upon receipt of your post we immediately escalated this matter to our Legal Department. We were informed that your account was in the process of being transferred to Munnik Basson Dagama (MBD) in 2013, when the full payment was received from you. As this was during our transfer period, MBD had omitted to close your account and therefore collections communication was still sent to you. We have liaised with MBD in this regard and were informed that they will remove your account from their database. Therefore you will no longer receive collections communication.
We have made various attempts to contact you telephonically and via email but were unsuccessful in these attempts.
We wish to apologise for any inconvenience caused in this regard and trust that we were able to adequately attend to your concerns.
Should you have any further enquires, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
Upon receipt of your post we immediately escalated this matter to our Legal Department. We were informed that your account was in the process of being transferred to Munnik Basson Dagama (MBD) in 2013, when the full payment was received from you. As this was during our transfer period, MBD had omitted to close your account and therefore collections communication was still sent to you. We have liaised with MBD in this regard and were informed that they will remove your account from their database. Therefore you will no longer receive collections communication.
We have made various attempts to contact you telephonically and via email but were unsuccessful in these attempts.
We wish to apologise for any inconvenience caused in this regard and trust that we were able to adequately attend to your concerns.
Should you have any further enquires, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Truworths's reply21 May 2015, 09:53
Official
Hello Ronel P,
Thank you for your post.
Upon receipt of your post we immediately escalated this matter to our Legal Department. We were informed that your account was in the process of being transferred to Munnik Basson Dagama (MBD) in 2013, when the full payment was received from you. As this was during our transfer period, MBD had omitted to close your account and therefore collections communication was still sent to you. We have liaised with MBD in this regard and were informed that they will remove your account from their database. Therefore you will no longer receive collections communication.
We have made various attempts to contact you telephonically and via email but were unsuccessful in these attempts.
We wish to apologise for any inconvenience caused in this regard and trust that we were able to adequately attend to your concerns.
Should you have any further enquires, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn
Thank you for your post.
Upon receipt of your post we immediately escalated this matter to our Legal Department. We were informed that your account was in the process of being transferred to Munnik Basson Dagama (MBD) in 2013, when the full payment was received from you. As this was during our transfer period, MBD had omitted to close your account and therefore collections communication was still sent to you. We have liaised with MBD in this regard and were informed that they will remove your account from their database. Therefore you will no longer receive collections communication.
We have made various attempts to contact you telephonically and via email but were unsuccessful in these attempts.
We wish to apologise for any inconvenience caused in this regard and trust that we were able to adequately attend to your concerns.
Should you have any further enquires, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Lynn