1 reviews | Active since Jun 2015
Account Settlement
I,Mrs P.Olifant would kindly like to be assisted on this matter.I have sent the requested documentations to Truworths and Hollard inorder for my account to be cleared because I have been paying the account balance protection plan.I have been retrenched on the 3rd of January 2015 so due to unemployment I expected Truworths to settle my account because I have been paying the insurance fee but they keep sending me statements that I should come pay. Since the 5th of January 2015 till the 1st of June 2015 I have been faxing them the requested documents but nothing is being done, I keep talking to Lorraine,Lebo and Chamaine at Truworths Church Str.Pretoria, Adilah and Mahlatsi at Hollard, Anna at Truworths Mabopane Central City but they fail to help me, they keep requesting for documents everytime and I do give them and nothing happens. What I want from you is to please help me get my balance settled and get my payments back, the ones I have made from end of February until April because I have reported this on the 5th of January 2015 but they have failed to help me.
At Truworths we pride ourselves on providing our customers with world class customer service of international standards and as such mandate all our affiliates to uphold our high standards.
Our Retrenchment cover is underwritten by Hollard Insurance Company limited which is administered by Finrite. Upon receipt of your post we contacted Finrite to attend to this matter with utmost urgency.
We were informed that you were contacted by a representative from their Complaints Department who has successfully resolved this matter for you.
Further to this, the service described in your post is not the standard we aim to provide our esteemed customers and therefore we sincerely apologise for any inconvenience caused as a result of this matter.
Yours sincerely,
Lynn
At Truworths we pride ourselves on providing our customers with world class customer service of international standards and as such mandate all our affiliates to uphold our high standards.
Our Retrenchment cover is underwritten by Hollard Insurance Company limited which is administered by Finrite. Upon receipt of your post we contacted Finrite to attend to this matter with utmost urgency.
We were informed that you were contacted by a representative from their Complaints Department who has successfully resolved this matter for you.
Further to this, the service described in your post is not the standard we aim to provide our esteemed customers and therefore we sincerely apologise for any inconvenience caused as a result of this matter.
Yours sincerely,
Lynn